Participant fee:
Participants’ nr:       

1 day
9:00 am
5:00 pm
Contact us
Min 12 – Max 18
Dalina Gjiçali
Albanian or English
To be decided

Training introduction:

This training is designed to help participants to be more successful when selling in a physical channel. The training aims at structuring further your sales force, increasing their self-confidence and teaching them about various useful techniques that can be employed in each aspect of the sales process. The entire training will be highly interactive and all topics will be supported by exercises, team work and role-plays.

The following topics will be covered:

  • Introduction.
  • Back to basics.
  • Selling in a physical channel, “The 5-Steps”:
    • 1. Pre-preparation;
    • 2. Welcoming;
    • 3. Discovering needs;
    • 4. Proposal;
    • 5. Closing.
  • How to deal with complaints?
  • Test (Optional).
  • Conclusions & Closure.

Target group:

  • This training program is suitable and very useful for all front line staff.

Your benefits:

  • Participants will be able to sell more, be more “aggressive” in selling and more committed;
  • Participants will be more structured and will improve customer relationships in all aspects;
  • Participants will increase self-confidence and will be more motivated;
  • Participants will handle complaints more effectively.