“Treat all your customers as they are mystery shoppers” – Anonymous.

Mystery Shopping Programs are one of the most useful tools to improve service performance.
Since 2010 we provide Mystery Shopping and Mystery Calling to the biggest companies in Albania.

customer service attitude

We provide the best Mystery Programs because our processes are tailor-made and ensure the maximum data gathering accuracy followed by special reports that fit to our customers’ needs.

Our processes ensure:

  1. Shoppers training;
  2. Data collection and control;
  3. Data input and control;
  4. Reports.

Mystery Shopping Programs can improve your business dramatically.