Min 12 – Max 20
To be decided
“Your business is not what you sell, it’s who you serve.”
A focus on customer care will pervade everything that a successful organization does. But however supportive and positive the culture is, in the end it is down to the individual relationships that staff have with each of their customers. Getting this wrong, even in a small way, has repercussions for the individual and for the organization.
The following topics will be covered:
- Understanding the customer’s problem.
- Love your customers.
- The difficult guest.
- Listening to customers.
- The importance of quality.
- Quality through customer service.
Suitable for all front-line staff and for everyone who contributes directly or indirectly to give customers a good service.
- You will be able to distinguish the differences between good and bad service and acting proactively to perform a good service;
- You will be able to turn complaints into opportunities through listening to customers and acting properly to their needs;
- You will be able to maximize your assertiveness and good service in your daily job;
- You will be able to build an effective customer communications.